Telephony	Telephony features of the UC client.  This does not include separate softphone features.
UC client can initiate calls on multiple devices	System ability to establish a voice call on other devices (e.g., initiate a call via the software client and user picks up the office phone handset to hear ringing and conduct the conversation.)
· Office hard phone
· PC (with or w/o softphone appearance)	Ability of  the system to establish a voice call through the PC.
· Mobile device/other
Initiate calls on other devices then manage on UC client	Ability of the system to transfer call and control from other devices to the UC client.
· Office hard phone
· PC (call initiated from client other than UC client) -	Ability to place a call from a soft client other than the UC client (e.g., separate softphone application) and then manage on the UC client.
· Mobile device/other
Call initiation sources	System ability to initiate a voice call session using the following forms of identity and indicators:
· Direct entry of phone number on keyboard or 10 key pad	Entry of telephone number on a soft key pad or keyboard.
· Presence/media indicator in UC client	Person's name in contact list or information on presence and/or media availability in the UC client.
· Information in directory or profile or contact list	Person's or device's name or information on person's presence in a contact list or directory.
· E-mail address	Person's name in an e-mail address list.
· Presence/contact indicator in e-mail message	Person's name in an e-mail's content or person's e-mail address in the content of a message.
· IM identity	Person's IM identity in an IM or other document.
· Calendar entry	Person's name or other contact information in a calendar entry.
· Presence/contact indicator in office documents/applications	Person's name in a document such as Word, Excel, PowerPoint, Outlook, Project, Lotus Notes, etc.
· Presence/contact indicator in other applications	Person's name or other form of contact such as an e-mail address in other applications.
Call control using UC client	Telephony functions users can perform using the UC  client.
· Answer call	Pickup an incoming call on the UC client.
· Terminate call (hang up)	End the call (hang up). .
· Transfer call	Transfer the call to another phone.
· Divert/forward calls to voice mail or other individuals'/mailboxes	Rules wizard includes ability to route specific callers to voice mail or other individuals.
· Mute call	Mute the user's end of the phone call.
· Put call on hold	Place call in a hold state and perform other calling functions.
· Accept second call while on first and bridge together	Recognize second caller and be able to connect with existing caller using  drop and drag or other combination of button actions and mouse clicks.
Visual list of active or 'on hold' calls with caller information	System ability to provide a window showing currently active calls, including calls on hold, including contact information such as directory information or caller ID.
Record phone conversation	Option to record phone calls on a call by call basis. .
Visual list of recent incoming and outgoing calls with other party information/call history log	System ability to provide a historical list of all incoming, outgoing calls including status (answered or missed), other party ID/phone number and time/date information.  Generally includes ability to click on list to place calls to associated individuals.
· Sort and prioritize list	Ability to sort the list for specific individuals and prioritize based on caller ID.
Initiate simultaneous calls to a group in one step (may be same function as in conferencing)	Automatically connects all members of a group into a conference call.
Visual information on incoming call/caller ID	Provides visible information on callers such as ID, often in a pop up window.
Call waiting via UC client	Displays information on call coming in while on other call(s).
Dynamic incoming call handling options	Options to handle incoming call "on-the-fly" via UC client.  Some of these options can be invoked before answering and others, such as call park, may be invoked after answering.
· Answer call in voice mode	Elect to answer incoming call (often based on caller ID information).
· Send to voice mail	Forward call to voice mail with button click.
· Answer with video	Answer incoming call by invoking video capability.
· Answer with IM	Answer incoming call by having IM window activate and sending an IM to the caller.
· Answer with other media
Answer incoming calls to PBX on UC client	Ability to pick up calls that ring on the PBX desktop phone via the UC client.
Incoming PBX calls ring on both phone and UC client	Ability to have a  call ring on both the desktop phone and UC client and answer on either.
Single number service	User is reachable by a single number regardless of device and media currently being used.
Rules template/wizard to manage calls from specific individuals by preference, presence status, time, date, etc.	Rules wizard allows users to determine how incoming calls should be handled based on presence availability, specific caller or group ID, time of day/day of week permissions.  May include caller ability to escalate if no response is received. Can divert calls if busy, not in the office, prefer to receive messages in other media from specific individuals, etc.
Routing to multiple devices in sequence (based on presence and contactor permissions) (Find-me, follow-me)	Automatically routes call or message to each specified device in sequence based on media preference, availability and contactor's permissions.  May include caller ability to escalate if no response is received.
Routing to multiple devices simultaneously (based on presence and contactor permissions) (Find-me, follow-me)	Ability to automatically route calls or messages to multiple devices simultaneously and be answerable on any of them based on media preference, availability and contactor's permissions.  May include caller ability to escalate if no response is received.  Ringing should stop on all devices once call is answered.
Conference in others via drag and drop (may be same function as in conferencing)	Ability to create a multiparty conference by dragging and dropping contact names, presence indicators or other icons to select additional attendees.
Convert mode to and from voice	Ability to start connection/conversation in one mode and convert to or add another mode without having to disconnect.
· Voice to/from IM
· Voice to/from video call
· Voice to/from web conference
Caller ID determination	Process by which the system attempts to determine the identity of callers and match them to known entries in directories or personal contact lists in order to present caller ID information and take actions based on programmed rules.
Play specific greetings for specific individuals or specific presence/calendar status	System ability to play specific greetings for specific individuals or groups based on presence status, media availability, calendar status, etc.
Voice bandwidth management	User and/or administrative capabilities to manage codec functions such as bandwidth throttling or upshift/downshift to different codecs during a conversation.
Web client for telephony	Existence of web tool that allows user to perform the same telephony functions as the PC-based UC client including rules management when UC client is not accessible.
Report on time spent and number of calls made/received per day/week via UC client	Predefined reports on telephony usage over specified periods.
Software program initiation of voice call	Ability to develop (or existence of) a software program that can interface with the UC client and create and launch a voice call to any user based on software application criteria (such as notification when two parties are available or other event driven information) without human intervention.
Integration with, or reliance on, other systems	Other systems such as PBX or conference bridge which can be integrated with the UC client telephony functions or required for full operations.