Presence/Contacts:	Describes features available for determining user presence/availability and presence of others
Presence Status Modes/Description of vendor approach to Presence	General description of vendor approach to presence.  Presence status modes available on the system for viewing by others, how they are set and how they are used.  Glossary definitions for each state are generic.  Vendors may have different uses and meanings for the same terms.
· Available	Generally available for one or more forms of communications.
· Online	Logged in to the system and connected to a private or public network.
· On a call or conference	On the phone (may include PC phone, desk phone, mobile phone).
· In a meeting	Based on calendar or manual entry.
· At place of work	May indicate general availability and may include specific location information.
· Traveling on business	Availability may be limited.
· On vacation	May be totally unavailable.
· Do not disturb	Not available for conversations.  Some systems allow this state but include ability to create exceptions via rules wizards.
· Out for lunch	Temporarily unavailable or available via mobile device.
· Temporarily unavailable	Generally category indicating delayed availability.
· Location (work office, time zone, city, etc.)	Specific location information.
· Next time contact is available	Provides information from either calendar or manual entry as to next time person will be generally available.
· Other presence status modes	Other presence information, e.g., on call with customer, typing message on computer, utilizing specific application, etc.
· Other presence status modes
· Other presence status modes
Programmable presence status modes	Administrator can change the preset words used for each status mode and can add other modes.
Source devices for automated presence availability	System ability to automatically obtain availability/presence information from the following types of devices:  analog phones/analog devices, digital phones, IP phones, SIP phones, mobile phones, mobile PDA/smartphones, computers/PCs, RFID devices, GPS devices, other devices.
· Analog Phone
· Digital Phone
· IP Phone
· Mobile Phone
· Mobile PDA/Smartphone
· Computer/PC
· RFID	Ability to track people or equipment and show status such as "contact entered conference room"
· GPS
· Other devices that are used to automatically determine/set presence status (e.g., wifi)
User Media/Device Availability Indication	Indicates user availability for different media/devices.
· Voice (at place of work)	Indicates ability of user to receive phone call at work number.
· Mobile voice	Indicates ability of user to receive phone call on cell number.
· Mobile e-mail	Indicates ability of user to receive e-mail on mobile device.
· IM	Indicates ability of user to receive instant messages.
· Video call	Indicates ability of user to receive video call.
· E-mail at work (business e-mail)	Indicates ability of user to receive e-mail using business e-mail address.
· E-mail at home (personal e-mail)	Indicates ability of user to receive e-mail using personal e-mail address.
· Web conference	Indicates ability of user to participate in web conference.
· Fax	Indicates ability of user to receive fax (may be on computer).
· Voice Mail	Indicates ability of user to receive/access voice mail.
· Mobile text	Indicates ability of user to receive/access mobile text message.
· Pager	Indicates ability of user to receive pages.
· Other media/devices
Show preferred/priority preferences to others for all media above	Ability to show media availability choices in preference order.
Rules template/wizard to allow/disallow contacts from specific individuals by presence status and type of media	Ability to control communications from specific contacts, phone numbers, IM IDs, e-mail addresses, SIP addresses and group identifications. Control rules can also be based on presence status and media/device availability.
Rules template/wizard to allow/disallow specific individuals from seeing specific presence status modes and media availability	Ability to indicate specific contacts, phone numbers, IM ID, e-mail addresses, SIP addresses and group ID's and specific presence information which can be presented to those sources.
Multiple status modes (simultaneous)	Able to show multiple modes at the same time such as 'online' and 'in a meeting' or 'on a call' and 'at place of work.'
Manual setting/override of presence status	Ability to manually set presence status indications regardless of system auto-detect settings.
Web client for manual setting/checking of presence indicator status	Web client that allows user to perform the same functions as PC-based UC client including rules management when UC client is not accessible.
Automatic setting/update of presence status based on:	System ability to automatically use the following sources of information to set or update presence status.
· Calendar (time of day, day of week, items on calendar)	Changes presence status based on calendar information including time of day, day of week, as well as the time of specific items on calendar such as meetings or blocked out periods.
· Media availability/usage status	Changes presence status based on availability of media supported.
· Device availability/usage status	Changes presence status based on availability of devices supported.
· Network connectivity	Changes presence status based on log-in or network connection status.
· Location	Changes presence status based on location.
· Other devices used to automatically set presence status
Designate preferred medium to initiate communication	User ability to designate preferred medium and system ability to automatically initiate communications via that medium when user indicates need to communicate.
Instant notification when a specified individual becomes available	Notifies user when a designated individual becomes available.
Initiate callback when available	The contact initiator can tell the system to track availability of both parties and automatically initiate callback to both parties when both are available.
Rules based media for automated notification	Users can set up rules to define which media will be used to notify them when events occur which they have specified, including calls or messages based on preset rules.
· Phone call
· IM
· SMS text message
· Pager
· E-mail
· Screen pop-up
User created contact lists	Users can create their own contact or buddy lists by entering information directly and copying/downloading contacts from other directories or messages such as IM's and e-mails.
User profile presented when presence indicator is selected	User profile/directory description is presented when user's presence indicator or contact name is selected (click or mouse pointer hover).
Photo of individual associated with presence status	Contact information can include a picture of the individual.
Users can enter free form text to indicate presence status	Ability to type in status message viewable by others when accessing/viewing the user's contact or presence information.
Presence status includes calendar content (description of current user activity)	Calendar content such as meeting name, location, participants, web url, etc. can be automatically included in presence information.
Users can fill in own profile information	Users can fill in their own profile information in directories and contact lists.
Directory/user profile can include skills, organization, supervisor, team(s), location, etc.	Directories and user profiles contain robust information about individuals, including skills, organization, supervisor, team affiliations, office locations, etc.  May be used for locating individuals with specific skills for immediate support.
User profile fields customer programmable	Administrators can program customized fields for directories and user profiles.
Profile/contact search function	Contact lists and user profiles can be searched with the aid of automatic search functions to find desired individuals.  Often this includes "type ahead" capability in which the search function initiates with the entry of the first few characters.  Search parameters often include:  name, e-mail address, phone number, SIP address, nickname, etc.
Out of office or user typed status message presented when appropriate	Global information user provides to indicate he/she is out of the office is presented when others access presence status or try to contact user according to rules.
Presence information presented for groups	User can select an entire group at once and see presence of all individuals.  May include ability to see aggregated group presence (are all members of the group available or not?
Presence status/user name appears in office applications	Presence information appears in WORD, Excel, PowerPoint, Outlook, Lotus Notes, etc.
Presence status/user name appears in other applications	Presence information appears in other business applications.
Presence status accessible/controllable by business application software interface	A software program can interface with the UC client and determine presence status of users and may be able to adjust it based on programmed criteria such as, user is working in a specific application.
Profile and presence status can be searched by business application software interface	A software program can search the profile and presence status indicators to find individuals meeting certain criteria such as available and possessing specific skills.
Reports provided on time spent in each presence status	Predefined reports showing time each user spent in each presence state.